Capital Digitizing Privacy Policy

At Capital Digitizing, protecting your personal information is our main promise. Our Privacy Policy is meant to describe the way we treat your data when utilizing our website or its services. It includes details on data collection, processing, protection, and handling. We value your trust and make sure all the necessary security measures are applied to your data.

How We Collect Personal Data

We collect information from different places to create a smooth and personalized experience.

Site Interaction: We automatically gather information as you use our website to make your experience better.
Account Creation: To use our website, you need to fill out some information to help us provide our services.
Forms and Contact Channels: Information provided via inquiry forms or email helps us address your requests efficiently.
Content Engagement: Interactions with our articles and updates assist us in customizing future content.
Service Utilization: The information we collect when you place an order helps us improve our processes to better serve you.

We will inform you by email if we make important changes to this privacy policy.

Types of Information We Collect

To fulfill your orders and maintain communication, we collect the following categories of data:

Full Name: To establish your client profile.
Company Name: Collected if needed for business-to-business sales.
Contact Details: This includes your home address, phone number, and email.
Login Credentials: Your email and a safely protected password.
Communication Logs: Records of live chats and emails to ensure high quality.
Artwork and Design Files: The special embroidery and vector files you send for digitizing.
Social Engagement: Public information is shared when you interact with our official social media channels.

Financial Information and Payment Processing

Capital Digitizing does not store or process your financial data. All monetary transactions are handled externally through secure, third-party payment gateways. Your credit card information and banking details never pass through or reside on our local servers.

Cookies and Automated Data Collection

We utilize cookies and digital analytics tools to improve platform functionality. The functions performed by these tools include:

Analysis of user preferences and browsing activities.
Improvement in general navigation around the website.
Providing customized user experiences.

A cookie is a small file that is stored on your device. Some data, including your IP address, are also tracked by us to ensure efficient functioning of the system, much like cookies.

How Your Information Is Used

The data we collect serves specific operational and business purposes, including:

Managing account billing and administrative accounting.
Accelerating response times for customer support inquiries.
Sending relevant promotional updates and marketing materials.
Maintaining stable, long-term client relationships.
Troubleshooting technical glitches, analyzing data trends, and conducting system research.
Displaying completed digitizing work on our portfolio or social media platforms (unless requested otherwise).

Data Security Protocols

Keeping your online information and personal details safe is our main concern. We use safe methods to protect data when it is sent, to keep it safe from unauthorized access. Our data is stored on top-quality, safe servers that have the latest security systems. We have strict security rules, but we can’t promise that information sent through outside networks or third-party sites is safe.

Data Retention and Compliance

We keep your information only for as long as we need to do what we explained in this policy. If you decide to close your account, we will save or permanently delete your information based on our company rules and legal requirements.

Information Sharing and Disclosure

We don’t sell, share, or rent your personal information to other companies for advertising. We only share important information with trusted payment companies that follow the rules for keeping your payment details safe when you make a purchase.

Third-Party Analytics

Our platform uses Google Analytics to track how people visit and use the site. This outside service keeps visitor data without personal details for 14 months. This helps us improve our website and services over time.

Managing Your Personal Information

You keep control of your data. If you want to check, change, or fix your personal information in our system, please reach out to our support team by using the official email on our website.

External Website Links

Our website may feature links to external resources or partner websites. Capital Digitizing does not have control over the privacy rules, content, or terms of use set by other organizations. When you leave our website, your information is handled according to the privacy rules of that other site.

Contact Our Privacy Team

For questions, clarifications, or feedback regarding this Privacy Policy or our data management practices, please reach out to us at support@capitaldigitizing.com.