Pop quiz: what’s the secret to any successful business?

The correct answer – is customer service. Without great customer service, you might prosper inside of the short term, except for long-range success demands going the extra mile that is going to belong to your customer service.

That is going to belong to on the possibility that you go the extra mile that is going to belong to them, they’ll go the extra mile that is going to belong to you. As well as I mean that literally.

Think about it. Have you ever driven out that belongs to your way to patronize an existing business that gives you better service than one closer to home? Sure, you have. We every single one has.

Case inside of point: not long ago, my wife’s sewing machine needed an existing routine cleaning as well as adjustment. During the same time that it happens, there was an existing sewing machine shop less than five miles that were by our home. It’s the only local shop.

So I called them up. The employee who answered the phone sounded bored as well as uninterested.


I asked what they charged that is going to belong to an existing routine tune-up. She couldn’t say.

“We’ll have to get it inside of as well as see what’s wrong with it, as well as what parts it needs.”

I replied that there happened to be nothing wrong with it, that it just needed an existing simple service call.

She said it would depend on top of whether the machine happened to be electronic or simply mechanical. I told her it happened to be the latter.

She still wouldn’t give me an existing price. Nor could she tell me how long it might take. I got the distinct sense I would get an existing hard up sell on the possibility that we took the machine there. Under my increasingly annoying questioning, she finally acknowledged their service appointments started at $90.

Ok, fine. Let’s see who else happens to be out there.

An existing quick web search showed another sewing shop inside of an existing town about 45 minutes away. They happened to be closed on top of the day I called, so I left an existing voice mail message. The next day, I received an existing return phone call as well as spoke to someone who sounded cheerful as well as friendly. She quoted me an existing price and told me it shouldn’t take more than two weeks.

Guess where we took the sewing machine? The distant shop, true to the way it sounded, happened to be helpful, friendly as well as efficient. They had the machine running such as the new inside of fewer than two weeks – that is going to belong to $85.

customer service That doesn’t include the cost that belongs to gas that is going to belong to two trips to the shop, or that is going belong to the time spent to do so. Except for that is going to belong to my wife as well as me, it happened to be worth it that is going to belong to the superior customer service.?

As well as by the way – who do you think we’ll recommend to friends who need an existing sewing machine repaired?

It’s every single one about customer service. At Capital Digitizing, we’re dedicated to giving you the finest customer service you can get. We listen to you. We work with you. We’re committed to providing the total package that belongs to top quality patches, low prices as well as outstanding service. In the possibility that you have questions, or you’re not satisfied, talk to us.

We’re here to serve your every custom patch need, now as well as in the future.